Not being able to sign into a website can be one of the most frustrating experiences online, which is why we’ve improved our password reset process to be as quick and simple as possible.

If you’re having trouble signing into your account, you can reset your password at http://www.eneighbors.com/forgotPassword.do. Simply enter your email address and we’ll send you an email with a link to reset your password. Click the link, enter a new password, enter it again to confirm and you’re done. We even automatically sign you in to your account after you reset your password to save you a few extra steps.

Here are a few other helpful tips if you’re still having trouble signing in:

1. Make sure that you’re using the correct email address. Many times, you are entering the password correctly, but your email address isn’t correct.
2. Make sure that caps lock is not on. I know, everybody knows this but it can still happen. I’ll admit I forget from time to time.
3. When signing in, use your password and NOT your PIN. Your PIN is used to register new accounts associated with your street address. After your register, you will only use your password that you created.

If you’re still having trouble, don’t hesitate to email us at support@eneighbors.com for help.