A big thank you to our providers

I love great servithank-you-notece – it just makes life better.

You know the feeling you get when a company responds to your concerns, quickly. Or when they call ahead before arriving. Or when they wow you by going the extra mile. And all of that with a sincere appreciation for you business.

All of the vendors we do business with strive towards this level of customer service and I’m grateful for their willingness to offer discounts to our customers just for the opportunity to show you, our customer, how good it feels to have great customer service.

If you want great customer service at a great price, please give one of our service providers a try and buy one of their deals on DIMBY.com.

DIMBY.com is now live

android-chrome-192x192Just a quick note that DIMBY.com is up and running. Our first deal will be next Thursday, September 8th, 2016.

Deals will be available on a weekly basis and typically run for 5 days beginning on Thursday’s and ending on Monday’s.

To be notified when new deals are available, go to DIMBY.com and enter your email address and zip code at the top of the page to subscribe.

Please note that current eNeighbors users do not need to subscribe – you will receive notifications automatically.

Want more? Check out “How It Works“.

eNeighbors Text Alerts

eNeighbors Text Alerts are available to all neighborhoods starting today and will enable urgent information like crime alerts to be distributed to the entire neighborhood instantly to subscriber’s mobile phones.

If you’re a resident in one of our neighborhoods, please take a minute to subscribe to text alerts in your community to make sure that you’re kept in the loop.

To sign up, go to your notification preferences page and check the box next to “When a new urgent Alert is posted”. Then enter your phone number and click OK. A confirmation text message will be sent to your phone to verify that we have the correct number.


If you’ve already added your mobile phone number to the resident directory, we will send you a text message in the next few days asking if you’d like to sign up. Just reply ‘Yes’ to sign up.

Please note that standard messaging rates apply.

Questions? Please email support@eneighbors.com for help.

Welcome to the new eNeighbors

I’m excited to announce the new eNeighbors is now available for all users. We hope that you find the new website simpler, more useful, and more user-friendly.

If you haven’t visited the new site yet, please check it out:

  1. Go to www.eNeighbors.com
  2. Enter your email address and password
  3. Click “Sign In”

Need help? Visit http://support.eNeighbors.com/ for assistance.

We want eNeighbors to be the best way for you to connect with your community. Please email suggestions and feedback to us at feedback@eneighbors.com. Your input is critical in fixing bugs and shaping future enhancements.

And finally, thank you for your continued use of our service. We look forward to serving you for many years to come.

Update Report

The new eNeighbors is available for most users as of 9am CDT on 9/5/13.

Unfortunately, we experienced some trouble during the upgrade with our DNS servers, which may delay access to the new website for up to 24 hours for some users. We are waiting until DNS has completely updated before sending an email to users that the new site is ready for use.

To get access immediately, please follow the steps provided on our support site at http://bit.ly/1fCb2AA. Otherwise, please check back tomorrow.

Thank you for your patience as we continue to work through some bugs.

TEDx in Boulder was awesome!

I attended TEDx in Boulder Colorado tonight. Andrew Hyde and company put together an amazing list of 22 speakers that covered a wide range of talks from “What makes things funny?” to “The Value of Energy Efficiency”.

My favorite talk (and I think the crowd favorite) was Brad Feld’s talk on his “Quarterly Week Off the Grid” – a simple idea that he credits to saving his marriage where he and his wife completely disconnect from the world (no phone/no email/etc) and go on vacation. I brought my wife to the event and needless to say she was a huge fan of the concept. I also got a chance to introduce myself to Brad who is a super nice guy.

If you don’t know TED you should start watching the talks now. I watch two talks from TED every day over lunch. I find them incredibly valuable to opening my mind to new ideas and gaining exposure to areas that I otherwise would never have access to.

UPDATE: Photos of the event are now online.

UPDATE 2: Video of Brad’s talk is now online.

Content moderation is off! (I love it)

I have recommended to board members in the past that they do NOT use a feature of our website called “Content Moderation”, which allows a board member to moderate (review) postings by residents and approve them before they are published on the site. My basic premise is that moderation bottle-necks communication and discourages residents from posting.

I know, I can hear it now, “You built a feature that you recommend people don’t use?” Yes, we did because content moderation has it’s place, but it should never be the default.

Jon Bevan, the new Communications Director for the Links at LionsGate neighborhood made the decision to turn content moderation off for his site. (See screenshot below.) If you are still using content moderation, consider following Jon’s lead and turn it off.

To turn off content moderation on your site, sign in, click “Go To Admin Tool”, scroll down to the “Content Review” section and uncheck any boxes that are already checked. Then click “Save Changes”.

We’re back

It took a little longer than expected, but the site is now back up and running as of 3:34AM CT. (I blame the delay on Friday the 13th.) In any event, you can check it out at http://www.eneighbors.com/. We gave the site a good “once-over” but we’ll still need to fix bugs over the next several days. If you find anything, please email us at support@eneighbors.com.

A few notes:

  1. The daily newsletter for today did not go out. We might push it out manually later this morning so you don’t miss it.
  2. Property managers can no longer sign in through the admin page. This is a good thing though, because you can now sign in just like residents. The easiest way for everyone to sign in is to simply go to the homepage at http://www.eneighbors.com/
  3. Some of the neighborhood photos are fuzzy because we don’t have large versions of them to fit the new 400px by 335px format. All you have to do to fix this is to upload the original photo through your admin tool or email us with your photo and we’ll do it for you.

I will follow-up this weekend with more posts to the blog about some of the new features and how to take advantage of them.