Product Update: Resources

Last night we launched new functionality to the Resources page that will allow property managers, board members and other administrators to better organize the documents that are posted online under the “Resources” tab.

This update allows you to rename categories, remove categories that you don’t use, and move the sort order up or down as shown in the screenshot below:

Riss Lake Resources

Riss Lake Resources

The screen shot below shows the add category functionality:

Add New Category

Below is an example of how to rename a category:


You can also rearrange documents that you have uploaded by using the “Move Up” or “Move Down” links.

Email your suggestions for future product updates to suggestionbox [at] eneighbors [dot] com.

Product Update: News Articles

I’m excited to announce that we just launched expanded functionality for news articles that allow greater control over how your content is presented.

Before today, you were limited to posting text-based news articles.

The next time that you post a news article you will see our new WYSIWYG (What You See Is What You Get) editor. This editor will allow you to do everything that you would expect including the ability to apply font treatments like bold and italics to your text. You can also align your text to the left, center, or right. Of course, you can adjust the font-size of your text, add bulleted or numbered lists, and insert hyperlinks. Best of all, we also added a spell checker.

In addition to the WYSIWYG editor, you can now upload documents and attach them to your news article. This can be helpful when you need to distribute information that you have in a PDF, DOC, XLS or PUB file. (Other file formats are also supported.) A screenshot of the new editor is below:


I want to give special thanks to a few heros at Level Five Solutions including Jenny Noone, Dustin Engelhaupt, Alex Martens, and Greg Stickley for getting this pushed out the weekend before Christmas.

Product Update: Password Reset

Not being able to sign into a website can be one of the most frustrating experiences online, which is why we’ve improved our password reset process to be as quick and simple as possible.

If you’re having trouble signing into your account, you can reset your password at Simply enter your email address and we’ll send you an email with a link to reset your password. Click the link, enter a new password, enter it again to confirm and you’re done. We even automatically sign you in to your account after you reset your password to save you a few extra steps.

Here are a few other helpful tips if you’re still having trouble signing in:

  1. Make sure that you’re using the correct email address. Many times, you are entering the password correctly, but your email address isn’t correct.
  2. Make sure that caps lock is not on. I know, everybody knows this but it can still happen. I’ll admit I forget from time to time.
  3. When signing in, use your password and NOT your PIN. Your PIN is used to register new accounts associated with your street address. After your register, you will only use your password that you created.

If you’re still having trouble, don’t hesitate to email us at for help.

Forgot Your Password?

Product Update: Email Your Neighbor

Emailing your neighbors got a little easier this morning.

First, many residents have requested a way to save the messages that they send to their neighbors, so we’ve added the ability to email a copy of your message to yourself. In the screenshot below, you can see that there is a new checkbox called, “Send a copy of this email to me.” This is the default setting. If you don’t want a copy sent to you, simply uncheck the box.

Second, and more importantly, your email address will now be included in the email that you send to your neighbor so they can reply directly to you, without having to go back to the website.

And finally, we still do not display email addresses anywhere on the website in an effort to protect our users from SPAM and other unwanted email.

Email Your Neighbor