Geocaching: 21st Century Treasure Hunt

When I was a kid, my brother and I would ride our bikes down to the EZ Shop and buy candy for our “treasure hunts” that we would journey upon in the back yard. We would then painstakingly create riddles, clues and pace counts (12 paces to the “forked tree”) in order to complete our treasure map.

These days, geocaching is all the rage. Using sites like Geocaching.com and Google Earth, modern day treasure hunters can explore unknown territories via handheld GPS devices or a laptop. Treasure caches are all over the place in even the most unlikely places. I found at least a dozen of them within 5 minutes of my house in suburban Kansas City.

There are currently a few online communities actively supporting the geocaching community, but wouldn’t it be great if there were was a way to create a local group right within your own neighborhood. Imagine having a geacaching treasure hunt at your next community barbeque or outdoor social gathering.

This is exactly the sort of thing that the eNeighbors “Groups” feature offers. Groups allows you to create your very own mini social network within your neighborhood eNeighbors site. Members can stay up-to-date on the latest events for that particular group by checking the Group page and engaging in an online conversation with other members. The Group leader can manage the member list, and the leader also has the ability to send out emails to the entire Group at once.

Read more about Groups here.

Conversation Architects

David Armano, Creative VP at Digitas, just published a great article on Business Week. He starts out by making the point that we are all consumers in all aspects of our life, so how do you market to all of us these days…?

His proposal — become a conversation architect (great concept, btw). We need to facilitate the exchange of information, create affinity around brands and communities, and ultimately let the medium drive the message.

I love the sound of this! Here’s a great excerpt from the article that just nails the shift in the mental state that needs to happen:

Consider the example of a typical creative brief template, which usually says something like, “What are we trying to communicate?” Can you see the old-world residue in the word “communicate”? It lacks the dimensions of experiencing something and having an ongoing two-way dialogue. “What are we trying to communicate?” implies a one-way conversation. Maybe we should ask ourselves: “How can we facilitate?”

Enter eNeighbors.

For decades, since the inception of homeowners associations, there have always been a select few (i.e. the board of directors) that communicate in a one-way manner with the remainder of the community residents. Sure, there are meetings where all are invited, but who actually shows up? And how many?

The greatness of eNeighbors lies in the ability to facilitate a conversation between not only the board members and the rest of the residents but between the residents themselves, and at the same time allowing that conversation to happen at any time day or night within the convenience of your own home.

I know… why hasn’t anyone done this before? Well, we have now. Feel free to converse amongst yourselves.

The Edge of Greatness

Over the weekend, Perry Evans of evans ink posted an interesting insight into what he calls “conversational commerce.” The basic premise is that small business owners need to leverage the growing consumer participation on the internet in the ever-expanding world of social network sites to create connections to their local services.

He mentions ServiceMagic’s efforts to create some of these connections, but indicates that otherwise there are not any real superstars in this field yet.

Here’s my favorite quote:
The chasm between potential and reality is still huge and the ‘live web’ is a truly compelling blank slate.

Now I’m not sure if this makes me nervous or extremely excited. eNeighbors is trying to do this exact thing.

First and foremost, we provide a unique communcations platform for neighborhoods, but a close second is the goal to create a local ad platform for highly focused local service providers.

So, either we are on the edge of greatness, or we are headed down an ill-fated path littered with the remains of our failed predecessors.

No pressure.

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Read Evans’ entire post here

Local Advertising & Local Content

The “Drilling Down on Local 2007” conference sponsored by The Kelsey Group finished up in Santa Clara a couple weeks ago.

Hilary Schneider of Yahoo was one of the keynote speakers presenting Yahoo’s efforts in the local advertising space. She stresses that the demand for local search is growing each year and the potential ad revenue is in the billions.

Additionally, Peter Horan, the CEO of IAC Media & Advertising, also discussed the local opportunities. Specifically, he mentions integrating professionally produced content with user generated content in an effort to capture the user’s attention in their search for local service information.

This integration of content at the local level from a trusted source that is targeted to a hyper-local audience is the exact model that eNeighbors hopes to drive. Imagine having a prescreened roofer or plumber advertise on your local neighborhood website right where you already read the latest news about your community. The local service providers can start coming to you rather than you searching them out. And it’s all done in a subtle, approachable way that is not “in your face” with sales pitches.

Can a website slow cars down?

To a certain extent, it can. How? By increasing awareness.

The Highlands Ranch Board of Directors asked the city of Leawood, KS to conduct a speed survey due to the concern that cars were speeding through the neighborhood, putting residents and children at risk.

Then, they published the results on their neighborhood website.The survey showed that only 3% of cars (20 vehicles of 647) were going over the speed limit by 10mph or more.

The highest recorded speed was 41 mph.

While 3% sounds like a small number, it’s not for a street like 141st Street where thousands of cars move through on a weekly basis.

At some point, it may make sense for the board to pursue traffic calming measures like roundabouts. If they do decide to request this from the city council, it will take the support from the entire neighborhood.

Educating residents early on and keeping them informed of their progress will be critical to garnering the support for traffic calming measures in the future, if that turns out to be the right thing to do.

In the meantime, the board has opened up a dialogue in the community allowing people to comment on the article or to submit private “Community Feedback” to the board.

Part of the reason I wanted to post this information was because it’s a great example of how an online neighborhood communication channel can add value to a community. I also think that our other customers will appreciate knowing what other boards are doing about speed problems.

66224 – My new favorite zip code

If you go to www.eNeighbors.com and type in a zip code, it’s unlikely that you’ll find your neighborhood. Since we’re still technically in beta and limiting the number of neighborhoods that are online, our zip code lists are pretty sparse. However, yesterday we launched another neighborhood in zip code 66224, making it the first zip code with more than one online neighborhood. Congratulations 66224!

If your neighborhood isn’t online yet, what are you waiting for? Request a demo today.

Where the magic happens

Running a virtual company has huge cost-saving benefits, but the downside is you don’t get a chance for the “watercooler” chat. There are about 4-7 people working on eNeighbors at any given time, some in Overland Park, KS, one in California, and me, I’m in Boulder, CO.

Anyway, in an effort to make things a little less virtual, I thought I’d show everyone where the magic happens in Boulder, CO.

Note the key elements (1: coke on desk, 2: computer, and 3: dog…)

Neighborhood social networks and the importance of privacy

I just read a Business Week article titled “Social Networking Goes Niche“. I loved reading it because it validates the eNeighbors model of neighborhood social networking. It even goes on to say that advertisers will pay more to advertise on sites like eNeighbors with greater targeting ability.

What I really liked reading about though is the evolution of social networking and the greater need for privacy controls over your personal information because eNeighbors has aggressively pursued privacy for our users (almost) from the beginning.

I’d like to think that I’m a visionary, but I’m far from it. It’d be great to claim that I knew privacy would be really important for social networking sites, which is why I built it into the eNeighbors app, but really, I just let my customers tell me.

The first 10 neighborhood websites that we built were stand alone sites that included a public and and private side. Approximately 70% of the information was publicly available. It’s a good thing that we didn’t commit to this approach because it turns out that not everybody wants this.

Our customers were vocal about their concerns over information about their neighborhood being made publicly available. One by one, we started to move things behind login. First it was the social event photos of their kids at the Easter Egg Hunt, and then they wanted financial information behind login, when finally they asked, “Why don’t you just put everything behind login?”

So we did.

What a great decision that was. It not only answered the privacy issue, but also made things more exclusive, creating greater interest from the neighborhood. (What’s behind that login screen anyway?) Early indications are that this is helping to increase adoption rates (the number of homes registered in a community).

But I digress.

Privacy and information control will make or break niche social networks. If we weren’t able to assure our customers that their information will be kept private, I don’t think we would see the registration numbers that we do. At MySpace, you can hide behind an alias in a sea of 100+ million users, but in smaller social networks where you might actually run into people you meet online, it’s necessary to have control over what information you share with others.

Our community experience

We have experienced the value of an eNeighbors website. Nottingham Forest South has 582 homes and is about twenty years old. Enhancing our ability to communicate had a measurable impact on our community.

There were several challenges we faced as an aging community:

1)How do we revitalize our neighborhood and get more people involved?
2)How can we get more people attending our social events?
3)How do we educate our residents to gain voluntary compliance with our covenants and restrictions?

We had restraints. We realized that our number one issue was communication. Our neighborhood had published the same monthly paper newsletter for twenty years. It was expensive and boring. The Board of Directors had limited space to deliver the meaningful information. The cost of production and mailing costs were significant considering the size of our community.

We also had difficulty finding residents willing to serve. Retiring board members were encouraged to recruit a replacement. This was an effective process but it literally involved begging each year.

Finally, the straw that “broke the camels back” was when 25 kids showed up at the Easter Egg hunt. We were prepared for over 100 so the 25 children walked away with what looked like a Halloween load of goodies. Somehow we had to find a way to put community back in the community.

We had a website but so what. No one could remember the web address and no one visited the site which had grown stale with out of date information. How much were we paying that guy to manage the site? Too much for zero value.

The eNeighbors product did wonders for our community. Using their process we were able to get over 70% of our residents registered to receive eAnnouncements (email notifications from the board with links to content). This process enabled the Board of Directors to send email to the majority of the community with ease. All of a sudden we were sending weekly eAnnouncements. Communication had basically become free. The following Easter over 100 kids showed up at the annual hunt. Because of the registration process we knew exactly who was coming and bought the exact amount of supplies for the event. We were amazed that residents were filling out online registrations at 11:00 p.m. The key was reminding residents of the event three times the week before the event with a feature called bulletins which is basically instant email.

The following November we found ourselves in the enviable position of having more resident volunteers for board and committee positions than available openings. We attributed the interest to the new communication process.

The real proof of the success of the new system appeared when a hail storm rolled through the community. Our architectural committee received over 300 applications for a new roof in four months. Every one of the applications was sent using our new eNeighbors website. We gained 100% compliance.

Excuse me if this sounds like a sales pitch but if you have issues in your community and you are considering eNeighbors and are willing to commit to their process you won’t be disappointed. It took several mailings over four months to get our community registration to an acceptable level. It took some patience on our part. The fact we knew exactly who was registered and more importantly, who was not registered made the process measurable and kept the board focused.

Wow! There are 286,000 ‘association-governed’ communities in the US

According to Community Associations Institute, as of 2006, there were 286,000 association-governed communities in the US that house 57 million residents. This is a staggering number given the fact that homeowners associations really only started about 40 years ago and now over 25% of the US population lives in some type of community association, whether that is a homeowners associations, condominium, cooperative, or other planned community.

More interesting is the continued growth of planned communities. Even though homeowners associations have come under criticism (some believe that they are unconstitutional) they continue to be the preferred type of development for home buyers as evidenced by their growth, and for obvious reasons.

If you’ve ever lived in or driven through a planned-unit development the difference is clear – the common grounds are well-kept, garbage cans are neatly tucked away in the garage, neighbors’ fences all match, and the entrance monuments welcome you home.

Whether your a fan of the cookie-cutter model or not makes no difference. The bottom line is that planned communities protect property values through the codes and covenants that dictate what you can and cannot do as a homeowner in a particular community. Like it or not, it protects the investment in your home.

But still, there’s something more to this planned community thing. And I believe its the “community” part.

By nature, we are social beings. We want to belong, we want a sense of place, and living in a community satisfies that need to a certain extent.

Overland Park, Kansas is a great example of this. The next time you’re in Overland Park, ask someone where they live, they probably won’t say Overland Park. It’s more likely that you’ll hear Nottingham Forest South, Lions Gate, or White Horse. These are all the names of the HOAs that they live in. It’s the name on the entrance monument that they read everyday driving home. And there’s a since of pride associated with living in these communities, as their should be – they’re all wonderful neighborhoods to live in.

But what makes them wonderful neighborhoods isn’t the value of their homes, it’s the Easter Egg Hunt, the Fall Bash, the Swim Team, the Bunko group, the Poker Club, and the Progressive Dinners. These social functions bring neighbors together and feed our need for social interaction.

Drum roll please, it’s time for the plug…

eNeighbors can help to facilitate these types of social groups and functions through our “Groups” feature, which allows you to organize and promote your groups online. Neighbors can join your group with the click of a button. Once they join they are automatically added to a mailing list, which makes it easy for you to get a hold of everyone in your group instantly.

It’s my hope that eNeighbors fosters this sense of community in every neighborhood that uses our services by bringing people closer together through the use of features such as eNeighbors Groups.