Because positive feedback is rare, it’s powerful when it happens. Complaints or negative feedback almost always outnumber positive feedback. There’s no doubt that the “squeaky wheel gets the grease”, at least in the US. It’s almost cultural for us to analyze and evaluate every experience and product and give feedback. Complaining is what we do to get better service.
Positive feedback is unnatural. You have to be really satisified to make the effort to tell someone how happy you are. So when I get a little positive feedback, it means a lot to me.
The following feedback was submitted to the Nottingham by the Green board of directors in regards to classified ad posted through eNeighbors:
“Thank you so much for providing this great service. I have already posted an ad and received feedback. This is a great tool for everyone concerned. Thanks again.”
-Paul and Debbie L. of Nottingham by the Green